Exchange & Refund Policy
At BLUEARK, customer satisfaction is important to us. Please read our exchange policy carefully before placing your order.
Contact Details
📱 WhatsApp: +91 98983 43973
📧 Email: help.blueark@gmail.com
📸 Instagram: @blueark.clo
✅ Exchange Eligibility
- Exchange requests must be made within 7 days of delivery.
- We do not offer returns.
- Exchanges are available for:
- Size issues
- Fitting issues
- Damaged products
- Wrong product received
- Any valid product-related concern
- Exchange for another product from our store
- If the new product price differs:
- Higher price: Pay the remaining amount
- Lower price: Remaining amount will be refunded
-
Mandatory Proof Required:
- Unboxing video
- Clear product photos
Note: Exchange requests without proof will not be accepted.
📩 How to Request an Exchange
Contact us within 7 days of receiving your order:
📱 WhatsApp: +91 98983 43973
📧 Email: help.blueark@gmail.com
Important: Requests made after 7 days will not be accepted.
🚚 Pickup & Exchange Charges
- We provide reverse pickup service for exchanges.
- A ₹200 pickup charge applies.
- You may also send the product to our warehouse at your own shipping cost.
- If reverse pickup is unavailable in your area, you will need to courier the product yourself.
📦 Product Condition Requirements
Products must be:
- Unused
- Unwashed
- In original condition
- With all tags attached
Products that are worn, washed, or used are not eligible for exchange.
🔄 Exchange Rules
- A product can be exchanged only once.
- Exchanged products cannot be exchanged again.
- Replacement products will be dispatched only after our quality check is completed.
🚫 Important Information
- Shipping charges are non-refundable.
- Orders can only be cancelled before dispatch.
📞 Need Help?
📱 WhatsApp: +91 98983 43973
📧 Email: help.blueark@gmail.com
📸 Instagram: @blueark.clo